Professor Hoffman discusses the varying levels of customer satisfaction, how to measure it, and what factors influence the data gained from customer satisfaction surveys. This clip is from MKT 667, Services Marketing Management.
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Beth Walker, Dean of the College of Business, welcomes students to the new 2020 Fall Semester.
https://vimeo.com/340096137 This video is a topic in a series of company profiles featuring the Strategy Whiteboard System.
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